Frequently Asked Questions

 

1. Do I have to sign a long-term contract?

At System4 our commercial cleaning contracts are month to month. In order to keep your business, we have to be performing every day, week, and month. Our priority is to make sure our clients remain satisfied, so you can expect consistent, superior office cleaning.

 

2. What makes your company different from other cleaning services?

We focus on consistency. Our cleaners are rated monthly by clients, and only those with a 4.5/5 rating or higher are assigned to new accounts. We continuously improve by adding top-performing cleaners and replacing those who don’t meet our high standards. Plus, our app ensures seamless communication and service tracking.

 

3. How do I communicate with the System4 team?

Our Operations team stays in close contact with both customers and cleaning crews to ensure seamless communication. You’ll have direct phone access to our team, and we also offer a user-friendly mobile app. With the app, you can easily send messages, take and upload photos, and receive quick responses—no more hassle with emails or uploads.

 

4. Are your cleaners properly trained?

Yes. Before starting, all cleaners complete in-house training covering customer service, safety (including BBP training), proper chemical use, and restroom cleaning. Additional on-site training and evaluations follow. We also offer specialty services like handyman work, electrical, plumbing, pest control, and floor care.

 

5. What types of clients do you serve?

We specialize in commercial office cleaning for businesses of all sizes, including medical offices, industrial facilities, call centers, and retail spaces. Whether you need a few hours per week or full-time dedicated cleaners, we customize our services to fit your needs.

 

6. Do you provide cleaning supplies and equipment?

Yes, we supply all necessary commercial-grade cleaning tools, chemicals, and equipment. For consumables (toilet paper, soap, paper towels, etc.), clients can either provide their own or have us handle the ordering, which will appear as a separate line item on their invoice.

 

7. Do you have references?

Absolutely! System4 has been serving the Houston market for over 15 years with long-standing clients across industries, including gyms, healthcare, industrial, and commercial buildings. We’re happy to connect you with references.

 

8. How much does it cost?

Pricing is customized based on your facility's needs, scope, and frequency of service. Our experts will assess your space and work with your budget to provide the best possible cleaning solution.